Changing Change Management

Changing Change Management

A few years ago our firm landed squarely in the midst of a messy outsourcing project that ultimately experienced tremendous turnaround. Given that most of our prior work had been on projects that ranged from large-scale mergers to strategy alignment, this assignment...
Making Time for Change

Making Time for Change

In a world where individuals are somewhat out of control, how do you help your team focus on what they can control? Consider the story of how a very small team is making a huge difference in a world they don’t have much control over; it could give you the belief,...
Is Purpose the Solution to Inclusion?

Is Purpose the Solution to Inclusion?

What if the solution to inclusion was a better understanding of our purpose—or, said differently, our reason for being on this earth? What if we, as leaders, figured out a way to help one another live out our purpose to the fullest extent? What would be possible?...

Leadership Skills and Leadership Qualities

For a new leader, even one with the perfect skills and undeniable talent, the workplace can be an intimidating place. Many professional settings are competitive and demanding, and it can be difficult for a new leader to demonstrate the confidence and authority...
The Making of a Good Boss

The Making of a Good Boss

There is only so much work that a single person can accomplish. No matter how efficient someone is, if they give themselves more responsibilities than they can reasonably handle, and take on too large a workload, it will only lead to stress and burnout. And we met a...
User-Generated Accountability

User-Generated Accountability

In my previous blog post (“Changing Change Management,” May 2010), I discussed the need for mavericks to transform the outsourcing industry into one that makes change happen holistically while keeping a big-picture, strategic focus. One reason change does not...