Laura Stone was recently featured on the American Hospital Association’s YouTube Channel speaking about what makes a highly effective team, providing a road map for driving team performance and efficiency.
Summary
In this video, Laura discusses the importance of leaders engaging their teams beyond vision, emphasizing the need to connect with people’s hearts and minds. She introduces three critical questions for teams to consider:
- What will make them proud in two to three years?
- What paradoxes must they address to achieve their purpose?
- What key results can only they achieve together?
Using CVS as a case study, Laura illustrates how addressing these questions can lead to significant organizational change, highlighting the successful removal of tobacco products as a game-changing initiative.
Highlights
0:08
Laura emphasizes the need for leaders to engage their teams emotionally, not just intellectually.
0:40
Introduction of the first question: “What will make us proud two to three years from now?” This question differentiates superior leaders from average ones.
1:31
Example from CVS, where the team identifies their unique collective purpose: improving the health of the customer.
2:07
The discussion of paradoxes that teams must address, helping prioritize essential areas of work.
3:10
Laura highlights the importance of acknowledging difficult topics, illustrated by the CVS team’s hesitance to discuss the impact of tobacco products.
4:03
Exploration of the third question, focusing on key outcomes that only the team can produce to advance their purpose.
4:32
The speaker stresses the urgency of innovating to lead the market, using CVS’s tobacco removal initiative as an example of long-term impact.
5:08
Mention of President Obama and other officials commenting on the significance of CVS’s decision to remove tobacco.
5:36
The speaker discusses how other teams, like Danone’s operations board, have used similar methods to achieve clarity and effectiveness.
6:32
Closing remarks about the forthcoming book “Team Purpose to Performance,” which encapsulates the key strategies shared in the video for team success.